FAQ

What kind of photo should I upload?

A clear, well-lit photo where your pet's face fills most of the frame works best. Phone photos are perfect. Avoid blurry, dark, or very zoomed-out shots. If a photo won't print well, we'll email you before production starts.

Can I include more than one pet?

Yes. Many of our designs let you add multiple pets. Just choose the number of pets when you personalize your item.

How long will my order take?

Each item is made to order. Production takes 2 to 5 business days, and US shipping takes 3 to 7 business days after that. You'll get tracking by email as soon as it ships.

When should I order for Christmas?

Order as early as you can. We post our last recommended order date for holiday delivery on the homepage each season.

Can I see a preview before you print?

Yes. You'll see a live preview of your design while you personalize it, before you add it to your cart.

What if my item arrives damaged or printed wrong?

Email snoutprint.shop@gmail.com within 30 days with your order number and a photo. We'll replace it or refund you. No need to send it back.

Can I return an item I don't like?

Because every piece is personalized with your pet, we can't accept returns for change of mind. We'll always fix anything that's our mistake.

Do you ship outside the US?

Not yet. We currently ship within the United States only.

How do I contact you?

Email snoutprint.shop@gmail.com. We reply within one business day.