Refund policy

Every Snoutprint item is made to order with your pet's photo, so we can't accept returns or exchanges for change of mind, sizing preference, or a photo that was low quality when uploaded.

 

We will always make it right if something goes wrong on our end. If your order arrives damaged, defective, or printed incorrectly, email us at snoutprint.shop@gmail.com within 30 days of delivery with your order number and a photo of the issue. We'll send a free replacement or a full refund, whichever you prefer. You won't need to send the item back.

 

Lost packages: if tracking hasn't updated for 10 business days, contact us and we'll work with the carrier and reship your order if it can't be found.

 

Cancellations: because production starts quickly, orders can be cancelled or edited within 12 hours of purchase. After that, the item is already being made.

 

Approved refunds go back to your original payment method within 5 to 10 business days.